WHAT IS "CTQ" AND "CTC"..????

CRITICAL TO QUALITY ( CTQ )  :--

CTQ's are the internal critical quality parameters that relate to the wants and needs of the customer.

OR

CTQ's are what is important to the quality of the process Or service to ensure the things that are important to the customers.

CTQ's are not the same as Critical To Customer ( CTC )and the two are often confused.

CRITICAL TO CUSTOMER (CTC ) :--

CTC's are what is important to customer.

For example :--

A Car door sound when closing might be a CTC , while the dimensional tolerances and cushioning needed to produce those conditions are CTQ's for the auto maker.

;)